Returns & Exchanges

At Petland, we want you and your furry friend to love every purchase, which is why we offer a 30-day window for returns on all unworn and unwashed pet fashion items. If the fit or style isn't perfect, we are here to make the exchange process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.

• 3.
  Affix the Shipping Label

  Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Leave your package at any authorized carrier location and keep your tracking number handy until your refund or exchange is processed.